Customer Survey Results
Results From Our Recent Customer Survey
Dear Valued Customers,
Your business, partnership and feedback are paramount to us. We conduct our annual customer survey to listen, learn and continuously improve for our mutual business growth. We’re grateful for your candid input, so we can strengthen our business to best serve you and create a better tomorrow.
First, we will review the investments we’ve made based on your prior feedback. Then, we will review the results of the 2019 Annual Customer Survey we conducted in June.
Over the last several years, we’ve made significant investments in our business based on the areas you identified as most important. This includes:
- The launch of our Availability Program for Sealmaster®, McGill® and Browning® bearings
- Additional U.S. Field Sales Representatives for local support
- A U.S. based customer service team to serve the U.S. market
- Dozens of product and industry Regal PTS Training Schools and more to come
- A new order and warehouse management platform for increased speed and efficiency
Click to watch our “What’s New and What’s to Come” video for more on these updates.
This year’s annual survey had a stronger than ever response rate! Thank you to all who participated. A high response rate is especially important as it provides the statistically significant data needed to continuously improve based on your feedback.
It is vital for us to understand the areas you feel we are doing well in and the areas where we need to improve. You told us you like the broad selection and quality of our products and our knowledgeable and engaged field sales team. You also applauded our helpful and supportive U.S. based customer service team. Moving forward, we will continue to invest in our people and products to support our mutual business.
You told us to improve product availability, responsiveness and to provide proactive shipment notifications. Through our journey of continuous improvement, we have made strides in these areas and many of you have recognized improvements. However, we are not done yet and we will continue to strive for best in class performance.
Although our survey is annual, we welcome your continuous feedback. Please reach out to your primary point of contact to let us know how we are doing. In the meantime, we will continue to provide you with updates on our progress in future communications.
Thank you for your continued support and business. We look forward to working with you to succeed and grow stronger.
Regal Listens and Acts.
Group President, Regal Power Transmission Solutions